JOB Code : JD-09-0858
Designation : Service Manager
Company : Client of AJ CONSULTANTS
Industry : Auto / Ancillary
Location : Chennai, Gurgaon, Bangalore
Experience : 8 - 10 Yrs
Education : Graduate [Any], B.E/ B.Tech

KEY ACCOUNTABILITY/ROLE AND RESPONSIBILITIES:

• Responsible for complete quality after sales service to customers and manage business operations encompassing after sales service, sales/ business development, market competition analysis and man management.

JOB DESCRIPTION:

• Managing Workshop / Body Shop Operations with responsibilities pertaining to effective servicing and repairs of vehicles, insurance & claims, billing, initiatives
• Planning and fulfilling hand / special diagnostic tools and equipment requirements for the workshops, analyzing repair orders to fix problems.
• Scrutinizing technicians’ productivity and efficiency levels; assessing drops in productivity and instituting corrective actions; identifying & facilitating training requirements of workshop staff.
• Identifying and networking with prospective customers generating business from existing accounts and achieving profitability and increased sales growth.
• Conceptualizing & implementing services plans / policies for the organization, ensuring accomplishment of business goals.
• Providing immediate service support to the customers for resolving their issues and complaints in compliance with the preset guidelines and rules.
• Developing and managing contracts with customers and ensuring timely availability of equipments, tools & training for the technician team to facilitate smooth functioning of service centre.
• Handling installations, commissioning and revenue generation through service and sale of spares.
• Tracking daily complaints, ensuring proper manpower and route planning to ensure lesser response time and faster speed of service.
• Identifying areas of improvement & recommending modifications to enhance operational efficiencies.
• Analyzing the nature of faults & taking follow up actions to provide quality feedback of product from field.
• Planning & controlling spares/ inventories for entire stock management & availability as per requirement. Relationship building with clients for enhanced terms ensuring continued & repeat business.
• Providing instant service to customers entailing provision of fastest solutions to customer concerns so as to enhance their satisfaction levels.

EXPERIENCE REQUIRED:

• Automotive Industry background
• Dealership experience of four wheelers in authorized dealerships

REQUIRED SKILL SETS AND BEHAVIORAL TRAITS:

• High levels of customer orientation and marketing skills are essential
• Good interpersonal and communication and interpersonal skills.
• Problem solving and analytical skills are mandatory.
• Good planning skills for a cost efficient, effective operation.
• Self starter being able to work with targets and roles and responsibilities.
• Must have leadership qualities.
• Should be able to work as a team member in a matrix organization.
• Impeccable professional and moral ethics.

Key Words: Service Manager, automotive servicing, automobile servicing, Auto Industry, Automotive Industry.

NOTE:

Please send email your resumes with the subject line
"Reference ID: JD-09-0858
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Apply now at : careers@aj-consultant.com

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